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Support Services
ONLINE HELP
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ONLINE VIEWER
By using the Online Viewer, we can offer you convenient online support.
FAQ SECTION
You can find answers to your questions here directly.
General support information
Downloads & Installation
Installation instructions for X4, X3, X2, X1; legal
Dates
May we introduce ourselves? On an online date, for eyample? Or face to face? No problem!
Online Viewer
By using the Online Viewer, we can offer you convenient online support.
Software Releases
All update information from untermStrich. From X1 to the latest version.
Support information
untermStrich guarantees support for 18 months from the last major version or the end of development of a version. The following schedule therefore applies to the current and earlier untermStrich versions:
Explanation:
- Ende Support: Support for this version will no longer be provided (in writing or by telephone). No bug fixes will be carried out and no adaptations to changed operating environments will be made.
- End of development: No new features will be implemented for the version from this point onwards. Bug fixes and hotline support will be carried out and delivered until the end of support. No adjustments are made to changed operating environments.
- Current version: New functionalities are implemented, support for new operating systems or Office products is guaranteed.
- Main version: Always up to the second digit (e.g. 10.8.5.7873 – in this case 10.8.). New major versions usually result from the changed operating environments, e.g. X → X.1 due to the new PHP versions of the operating systems.